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This Data Processing Agreement (DPA) outlines how we process personal data on behalf of our customers in compliance with applicable data protection regulations, including the GDPR.
Last updated: March 2026
For the purposes of this agreement:
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You (the customer) act as the Data Controller — you determine the purposes and means of processing personal data
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SKY acts as the Data Processor — we process personal data only on your documented instructions
We will not process personal data for any purpose other than those specified by you or required by applicable law.
We process personal data solely to provide the SKY platform services, which includes:
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User authentication and account management
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Storing user profile and preference information
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Providing audit logs and access records
Your migration data (source files, transformation outputs, SAP extracts) is processed locally and is not transmitted to our infrastructure.
We commit to:
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Process data strictly in accordance with your instructions
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Ensure that persons authorized to process data are bound by confidentiality obligations
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Implement appropriate technical and organizational security measures
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Assist you in responding to data subject access requests
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Delete or return personal data upon termination of the agreement, at your choice
We may engage third-party subprocessors to support platform operations (e.g., cloud infrastructure, email delivery). We maintain a list of current subprocessors and will notify you before adding new ones.
All subprocessors are bound by equivalent data protection obligations.
We maintain security measures appropriate to the nature, scope, and purposes of processing, including:
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Encryption of data in transit and at rest
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Access controls and authentication mechanisms
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Regular vulnerability assessments
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Incident detection and response procedures
In the event of a personal data breach, we will notify you without undue delay and no later than 72 hours after becoming aware of the breach, providing all relevant details and remediation steps.
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